General Shipping Policy
We allow self-collection of the purchase (for certain products only) but only by the purchaser as per the details provided by the purchaser according to our records in the system. Self-collection can be done atthe address as provided to you by Utmost Studio.
We may at your request assist you to arrange for shipment for your purchase at your sole risk, cost and expense. We may provide you with a list of available courier services for you to select at your own accord and upon our delivery of your purchase to the shipment provider, all risk on your purchase shall pass absolutely to the shipment provider and we shall be absolved from all liabilities against any defects, damage or losses that you may suffered arising therefrom.
Your order will be delivered to the address as provided and shown in our system during your purchase. Please be reminded that we shall not accept nor entertain any delivery to the mail box addresses.
You shall bear all costs and expenses incurred for your shipment including all tax, duty and levy payable for the said purchase.
You shall receive a notification in writing once your purchase has been delivered to the shipment provider and all information relating to you shipment will be provided therein.
Duties, Taxes, Levies and Fees
The purchase price shall not include all duties, taxes, levies and/or fees payable for your purchase. All such duties, taxes, levies and fees shall be solely borne and paid by you.
It is your responsibility to inquire the amount of taxes and duties that you may be charged prior to your shipment. Utmost Studio uses the harmonized code which to our knowledge conform with our products to be imported into your region. Your customs office has the power to change this codeat their sole discretion . If you feel that your final code / tax is not correct, then you can contact the shipment provider and/or your customs office directly toappeal for a revision of the same.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact Utmost Studio prior to the agreed shipment date.
If your purchase is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the Shipment Provider will impose on Utmost Studio to return and redeliver your purchase to Utmost Studio. Utmost Studio exercises a strict No Returns policy. Please refer to our Refund Policy for more details.
You are responsible for assuring that the product can be lawfully imported to your destination country. When ordering from Utmost Studio, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Some of our products are listed as "Not Available in Your Country". It is therefore your responsibility to check the product descriptions carefully and make sure the products can be shipped and imported to your country.
Customers who choose to ship their orders internationally need to be aware of the following:-
Manufacturers' warranties may not be valid;
Manufacturer service options may not be available;
Product manuals, instructions, and safety warnings may not be written in the destination country's language;
The products and accompanying materials may not be designed in accordance with destination country standards, specifications, or labelling requirements; and
Products may not conform to destination country voltage or other electrical standards, requiring use of an adapter or converter if appropriate.